File A Claim - Versatex

Warranty Claims

Form for filling claims for multiple warranties.

"*" indicates required fields

Describe the problem or issue you have with our product. (Include sample with claim if possible). Email to the sales rep that provided this claim form to you.

Where did you purchase the Versatex?

Company*

Name*

First Last

Email*

Phone*

Country*

Address*

Street Address

Address Line 2

City*

City

State*

State

Province/Territory*

Province/Territory

State/Province/Region*

State/Province/Region

Zip/Postal Code*

Type of Application (trim, beam wrap, column wrap, pergola, Stealth trim, etc.)

Product(s) used?

Dimensions of Versatex product used (Length, Width, Thickness, Finish)?

Type of fastener used (nail, screw, staple, brad, etc.)

Length of fastener (inches)

Number of fasteners across board width?

Fastener spacing along board length (12”, 16” or 24” OC)

Substrate Versatex was fastened to?

What is the total lineal foot length of Versatex on the area in question?

Was the product painted? If so what color, and light reflective value (LRV)?

Paint type (acrylic, urethane, enamel, Vinyl Safe, etc.)?

Please provide photos of the painted product.

Drop files here or

Accepted file types: jpg, png, Max. file size: 256 MB.

Were the joints installed as per our recommendations found in our installation guidelines? Were fasteners used on both sides of the joint? Was an adhesive or sealant used to secure the board to the substrate at the joint?

What was the approximate temperature when the Versatex installed?

How was Versatex stored at the jobsite?

Along what wall of the house is the problem located (north, south, east or west)?

Please attach any detailed drawings or pictures of the area in question (Make sure to label each photo with detail).

Drop files here or

Max. file size: 256 MB.

Provide any additional information about the attached photos here.

Disclaimer: Responses to the questions above is not an admission of guilt regarding the installation or application of the Versatex Product. The information requested is required to properly evaluate the situation and provide a quick and simple resolution. All claims will be reviewed by Versatex Building Products and processed within 10 business days.

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